The Emotionally Intelligent Call Center ™ Quality Performance Program.

Our call center phone skills training offers effective customer service solutions that fit the demands of fast- paced call centers, help desks, and phone sales centers. Whatever your needs, we help you develop your call agents and phone professionals with the only call center training programs that assesses and develops Emotional Intelligence in your frontline staff.

We ensure exceptional service delivery and accuracy by coaching and training internal Customer Service Representatives.

Some Benefits at a glance:

  • Assisting Team Leaders with presenting feedback to team members regarding technical or customer service aspects of their performance
  • Work with Team Leaders in coaching and mentoring team members
  • Monitor, evaluate, and document Call Center phone calls and responses according to established standards
  • Provide timely, value-added feedback to CSR’s which will encourage, motivate and develop the individual
  • Recommend and develop individual CSR action plans to foster growth and improve performance
  • Identify trends and training opportunities to improve overall Participant Services performance
  • Identify individual and team training needs
  • Provide management with performance results and recommend action steps
  • Teach how to deal effectively with difficult people, emotional management strategies and stress resiliency
  • Offer creative approaches to analyzing and addressing complex, non-routine problems within time constraints